Privacy Policy

This Privacy Policy describes how Mega Home Furnishing (“Mega Home Furnishing”, “we”, “us”, “our”) collects, uses and discloses personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) when you visit our website, browse our showroom, or make a purchase.

By visiting our website, contacting us, or making a purchase, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

Depending on how you interact with us, we may collect:

• Contact details, name, phone number, email address, delivery address
• Order & transaction information, items purchased, order details, delivery instructions
• Customer communications, messages sent to us via WhatsApp, phone, email, or showroom enquiries
• Website usage data, IP address, browser type, device identifiers, and pages viewed, collected via cookies and analytics tools

Purposes & Consent

We only collect, use, or disclose your personal data with your knowledge and consent, or where otherwise permitted or required by law. Consent may be given expressly (e.g. providing your number on WhatsApp) or implied by the circumstances (e.g. providing your delivery address to complete an order).

Use & Disclosure of Personal Data

We use your personal data to:

• Process orders, arrange delivery, installation and after-sales servicing
• Respond to enquiries, warranty claims and customer support requests
• Send order updates and service notifications
• Improve our showroom, products and website experience
• Comply with legal and regulatory obligations

We do not sell your personal data. We only disclose personal data to delivery and logistics partners, servicing contractors, and IT/analytics providers where necessary to operate our business, and to authorities where required by law.

Cookies & Analytics

Our website uses cookies and Google Tag Manager (GTM) to understand site traffic and improve the browsing experience. You can control or disable cookies through your browser settings; declining cookies will not prevent you from browsing our site or contacting us via WhatsApp, phone or email.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes it was collected for, including order fulfilment, warranty coverage periods, and to meet legal, accounting or reporting requirements. Data no longer needed is securely disposed of or anonymised.

Protection & Security

We implement reasonable administrative, technical and physical safeguards to protect personal data against unauthorised access, collection, use, disclosure or disposal. However, no method of transmission or storage is completely secure.

Your Access & Correction Rights

You may request access to the personal data we hold about you, or request that we correct any inaccurate or incomplete data, by contacting us using the details below. We may need to verify your identity before processing such requests.

Withdrawal of Consent

You may withdraw your consent to our collection, use or disclosure of your personal data at any time by contacting our Data Protection Officer. Please note that withdrawing consent may affect our ability to provide certain services, such as delivery updates or warranty servicing.

Data Protection Officer

For any questions, requests or complaints regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Email: contact@megahome.com

Overseas Transfer of Data

Where we engage service providers (such as delivery, IT or analytics partners) located outside Singapore, we take reasonable steps to ensure that any personal data transferred overseas continues to receive a standard of protection comparable to the PDPA, through contractual or other appropriate safeguards.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on this page with an updated “Last updated” date.

Contact Us

Mega Home Furnishing
615 Lorong 4 Toa Payoh, Level 1 Storhub Building, Singapore 319516
Phone: +65 6250 9221
Email: contact@megahome.com