Refund & Return Policy

Thank you for shopping at Mega Home Furnishing. We are confident you will be delighted with the quality and value of our products. By placing an order with us, you agree to the terms below, together with our Terms of Service.

Return Window

Subject to reasons acceptable to us and valid proof of purchase, you may request a return within 3 days from the date of receipt. Approved refunds are made using the same payment method originally used for purchase, unless otherwise agreed.

Return Eligibility

We will not accept returns or issue refunds for products that have become of unacceptable quality due to:

• Fair wear and tear
• Misuse or abnormal usage
• Failure to take reasonable care

Items Not Eligible for Return

• Clearance or display items
• Showroom display sets
• Indent products (custom-made or made-to-order items)
• Discontinued items

The Return Process

Once a return request is approved, our servicing team will contact you to arrange collection. We reserve the right to decline a return or refund if the product is not in brand-new condition, original condition, and original packaging. Items returned without original packaging may be damaged or soiled in transit.

Re-Packaging & Transport Fees

If we agree, at our discretion, to accept a return without original packaging, a minimum re-packaging fee of $50 and a transport fee of $80 will apply.

The Refund Process

Approved refunds are processed after we receive and verify the condition of the returned item. Refunds may take up to 21 working days to process and will be credited to the original payment method. Refunds processed via third-party payment providers (VISA, Mastercard, Diners, AMEX, GrabPay) or alternative payment arrangements (deferred, instalment or credit) are subject to applicable merchant and processing fees, which will be deducted from the refund amount.

Order Cancellation

To cancel an order, please notify us at least 5 working days (Monday, Friday) before the agreed delivery date. A cancellation fee of up to 50% may apply to cover administrative and processing costs. Display sets and clearance items are non-refundable and non-cancellable once purchased.

Restocking Fee

Cancellations made within 5 working days of the agreed delivery date are subject to a restocking fee of $200 and/or up to 50% administrative and processing fees.

Orders with Discount Vouchers or Promotional Discounts

Orders placed using discount vouchers or promotional discounts cannot be cancelled once confirmed. If any item in such an order is cancelled, refunds (if applicable) will be based on the paid sales order value, less applicable restocking and cancellation fees.

Free Gifts & Lucky Draw Items

If an order is cancelled, any free gift or lucky draw item provided with it must be returned to us. Failure to return such items may result in additional deductions from the refund amount.

Damage, Repair & Servicing Enquiries

For all damage, defect, repair or servicing-related enquiries, please contact our Servicing Department directly:

• WhatsApp (message only): +65 9785 0877 (Servicing Officer: Violet)
• Email: contact@megahome.com

Please include your sales order number, contact phone number, product name, a description of the issue, and confirmation of the delivery address, along with two photos or one video showing the affected area. All servicing requests are subject to inspection, verification and approval.

Contact Us

Mega Home Furnishing
615 Lorong 4 Toa Payoh, Level 1 Storhub Building, Singapore 319516
Phone: +65 6250 9221
Email: contact@megahome.com