Warranty Policy

This Warranty Policy outlines the coverage, exclusions and servicing procedures for products purchased from Mega Home Furnishing. All warranties take effect from the date of delivery, unless otherwise stated, and cover only manufacturing defects verified by our servicing team, not misuse, wear and tear, or external damage.

General Exclusions (All Products)

Across all product categories, warranty does not cover:

• Normal wear and tear
• Misuse, mishandling, or improper care
• Stains, dirt or soiling
• Bed bug infestations
• Damage from relocation, third-party handling, assembly, or unauthorised modification

Environmental Pest & Fungus Exclusion

Pest, insect and environmental infestations, including booklice, wood borers (powderpost beetles), termites, and fungus or mould, are not covered under any product warranty. These are driven by post-delivery environmental conditions in the home (humidity, moisture, poor ventilation) and are outside our control. This exclusion applies to all wooden and upholstered components across every product category, except for the limited early fungus coverage stated under specific products below.

Mattress Warranty

All mattresses come with a 10-year or 15-year limited warranty, depending on the model purchased.

• First 12 months: full 1-to-1 exchange, free of charge, for eligible manufacturing defects
• From the 13th month onward: claims are subject to a pro-rated usage charge, plus a $80 transport & labour fee and 9% GST

Depreciation example: a $1,999 mattress under a 10-year warranty depreciates at approximately $17/month. A claim at 10 months past the first year would be charged $170 usage + $15.30 GST + $80 transport/labour = $265.30 total. Full cost breakdowns are always shared before any replacement proceeds.

Covered: sinking issues, spring defects or malfunctions (subject to inspection). Not covered: bed bugs, stains, dirt, soiling, booklice, wood borers, termites or fungus. Requests to exchange for a different mattress model must go through a salesperson and are subject to new pricing.

Sofa Warranty

From the date of delivery:

• Sofa frame & base mechanism: 3 years
• Leather & fabric upholstery: 1 year
• Spare parts (handle, cable, USB button, adapter, headrest & armrest mechanisms): 1 year

Service charges after the warranty period: transport & labour $80 to $160; handle & cable $120; USB & adapter $160; headrest/armrest mechanisms $160 to $200 (model-dependent). Upholstery replacement is quoted based on full or partial replacement and material.

Fungal or pest concerns are considered within the first year, subject to inspection; beyond one year, transport and service fees apply. Not covered: pet damage; fading, peeling or discolouration after 1 year; fungus/mould reported after the coverage period; booklice, wood borers or termites affecting wooden components.

Wardrobe & Dressing Table Warranty

All wardrobes and dressing tables come with a 1-year parts warranty covering hinges, sliding and door tracks, drawer runners and internal hardware, mirrors and glass panels, fixed compartments, drawers and shelving, and dressing table tops and attached storage.

Within 1 year, manufacturing defects are serviced free of charge; damage from wear and tear, misuse or accidents is chargeable even within warranty. After 1 year, all parts, transport and labour are chargeable. Mirrors are covered only for manufacturing defects within 1 year, accidental breakage or relocation damage is not covered. Fungus is covered if reported within 6 months; after that it is not covered. Not covered: glass breakage from external force, fungus after 6 months, custom modifications, and booklice/wood borers/termites in any wooden panel or structure.

Bed Frame Warranty

All bed frames include a 1-year limited warranty covering the main frame and support base, slats and crossbars, the hydraulic lifting mechanism (storage beds), and built-in drawers where applicable. The hydraulic system is covered for 1 year; after that, replacement is $120 per set plus transport & labour. Misuse-related issues are chargeable even within warranty.

Not covered: damage from jumping, overloading or improper mattress use; surface stains or scratches; booklice, wood borers or termites within the wood frames or slats.

Display & Clearance Items

Display units are sold as-is with no warranty for defects visible at the point of sale, customers acknowledge the condition upon purchase. Servicing may be considered only if the item is damaged after sale due to delivery or warehouse handling. A full product video is recorded before delivery to document the item’s condition and prevent disputes. Returns, refunds or exchanges for display or clearance items are handled through your salesperson, see our Refund & Return Policy.

Warranty Summary

How to Make a Warranty / Servicing Claim

For all damage, defect, repair or servicing-related enquiries, please contact our Servicing Department directly:

• WhatsApp (message only): +65 9785 0877 (Servicing Officer: Violet)
• Email: contact@megahome.com

Please include your sales order number, contact phone number, product name and a description of the issue, and confirmation of the delivery address, along with two photos or one video (a full photo with the affected area circled, plus a close-up). All servicing requests are subject to inspection, verification and approval.

Warranty FAQ

Is transport covered under warranty service?

Only if the issue is within the warranty period and confirmed to be a product defect. Otherwise, transport and labour charges apply.

Can I exchange my mattress for a different model?

Yes, but the request must go through a salesperson and will be subject to new pricing and terms.

Are fungus, mould, or wood pests covered for wardrobes and bed frames?

Fungus is only covered when reported within 6 months from delivery. Wood pests such as booklice, wood borers and termites are not covered at any time, as they are caused by post-delivery environmental conditions (humidity and lack of ventilation).

General Notes

• Transport is covered only for verified warranty defects
• All servicing requests are subject to inspection, verification and approval
• Mega Home Furnishing reserves the right to amend this Warranty Policy without prior notice

Contact Us

Mega Home Furnishing
615 Lorong 4 Toa Payoh, Level 1 Storhub Building, Singapore 319516
Phone: +65 6250 9221
Email: contact@megahome.com